Noticeboard

Latest Covid Vaccination Update

The 6 local GP Practices are continuing to work extremely hard vaccinating eligible patients.

As at 26th April 2020 we have given a total 21,084 vaccinations at Beighton Health Centre.

We are currently focusing on 1st and 2nd doses for cohorts 1-9 (all patients aged 50 and over and those 16-64 with underlying medical conditions). Click here for the list of clinical conditions that count as 'at risk' https://www.gov.uk/.../covid-19-vaccination-first-phase....

If you fall within either of these categories and haven’t received an invitation to have your 1st vaccination at Beighton Health Centre or at a Mass Vaccination Centres please contact your GP Practice as soon as possible.

We are currently contacting patients, via text and phone, to book 2nd vaccinations. If you had your 1st dose more than 10 weeks ago and have still not received an invitation to attend for your 2nd vaccination, please contact your GP Practice.

Anyone who is housebound who had their first vaccine at home will be followed up for their second vaccine in the next 1-2 weeks if you have not already.

Patients under 50 will be invited to attend one of the Mass Vaccination Centres. You will receive a text/letter from NHS England explaining how you can book an appointment.

Our Reception Teams are working extremely hard in these unprecedented times. We appreciate it may be difficult to get through on the telephone at busy times. Please be assured we are working as hard as we can to ensure everyone is dealt with as efficiently as possible.  Please bear with us we are doing our best to fully vaccinate all eligible patients as quickly as possible.

 Plea for Patience for our Staff Members.

Please can we ask for patience when dealing with the Practice. During the pandemic and especially recently, workload is very much on the increase, our phones are continually ringing with corona virus vaccination queries and patients with medical condition/medication queries are having increasing difficulty getting through.

Patients are coming up to the Medical Centre because they cannot get through on the phone, shouting abuse at our receptionists who are doing their absolute utmost to answer all your queries.

We are aware that a lot of people are anxious, the pandemic has been very stressful, however our staff do not deserve to be shouted at when they are doing their very best.

We are looking at better access to the Practice for patients which hopefully will help.

Please note the Practice will be closed Wednesday 23rd June 2021 all afternoon from 1.00pm until 6.30pm

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  • the NHS App which you can download from app stores 
  • the NHS website
  • 119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

Plea for Patience for our Staff Members.

Please can we ask for patience when dealing with the Practice. During the pandemic and especially recently, workload is very much on the increase, our phones are continually ringing with corona virus vaccination queries and patients with medical condition/medication queries are having increasing difficulty getting through.

Patients are coming up to the Medical Centre because they cannot get through on the phone, shouting abuse at our receptionists who are doing their absolute utmost to answer all your queries.

We are aware that a lot of people are anxious, the pandemic has been very stressful, however our staff do not deserve to be shouted at when they are doing their very best.

We are looking at better access to the Practice for patients which hopefully will help.

Please note the Practice will be closed Wednesday 23rd June 2021 all afternoon from 1.00pm until 6.30pm

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

Practice Charter

“Every member of the Primary Health Care Team in Hackenthorpe is committed to providing a high quality, personal, confidential service, within the National Health Service”.  This service is not only provided to you when you are ill, but our aim is also to keep you healthy. 

Partnership. 

Our Staff are trained to be polite, courteous and helpful at all times.  They will always try to accommodate a Patients needs and requests if at all possible, within the service available.

In return we expect our Patients to treat our staff with respect and courtesy, realising that we are trying to provide a first class service to over 7000 patients so we are not always able to accommodate every individual request. In order to provide this service, we would ask any patient unable to attend an appointment to phone and cancel it in sufficient time to allow the slot to be offered to someone else.

Patients who regularly miss appointments or who verbally abuse any member of our team will be asked to register elsewhere. We operate an “ NHS ZERO TOLERANCE” Policy and physical abuse will be reported to the police. 

Suggestions and Complaints

We try to provide a high quality of care within the Practice, however if you have any complaints or suggestions, please contact the Practice Manager or if you prefer, one of the doctors and we will do our best to address any problems.   Positive suggestions to improve our service are always welcome.

 
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