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Noticeboard


Breaking news !  


Please note the surgery will be open as normal working days over the Easter weekend of Friday 10th April 2020 and Monday 13th April 2020. 


Thank you for bearing with us during this challenging and unpredictable time. To reduce risk please avoid coming to the surgery unnecessarily, consider only phoning for urgent matters, using online services where possible to free up the phone lines for clinicians trying to conduct telephone consultations



From Friday 27th March 2020, due to the currently ongoing Pandemic, the Practice will be closed between 12.30pm - 1.30pm until further notice. If you need anything urgently during the above times, please telephone the practice on 0114 2488187


Remember, you MUST NOT attend the Surgery if you have a fever, flu like illness, cough or breathlessness, in which case you must self-isolate and use the 111 service if necessary.


Please note online appointment bookings have been temporarily suspended due to the need to triage all patients for Coronavirus prior to arriving in the premises.  


In light of the current COVID pandemic please can we ask that you share with friends and family the information posted on here as it comes directly from the surgery.


Please be patient with us as we try and support the community in the best way.


Appointments: All booked GP appointments have been converted to telephone appointments, and the doctor will telephone you on the day of your appointment from 8.30am. They will discuss the best way forward. Please make sure you have your phone with you at all times so that you do not miss this call.


Annual review appointments for diabetes, COPD and asthma etc with the nurse are also now telephone appointments and they will try to call you at the time of your previously scheduled appointment.


PLEASE ENSURE WE HAVE YOUR UP TO DATE MOBILE PHONE NUMBERS.


For nurse appointments which cannot be done over the phone, ie, smears, bloods, immunisations, blood pressure , coils, depo injections, etc we are asking that you still attend for your scheduled appointment, but if you are experiencing any flu like symptoms please contact us to reschedule your appointment. The doors will be locked but please use the buzzer in the lobby, you will be asked screening questions before we let you in.


Prescription/Collection : We want to limit the number of patients attending the surgery where possible. If you have prescriptions which are awaiting collection please note we can send them to the pharmacy of your choice, but you will need to inform us of this by telephone informing us where you would like them to go. If you still need to collect from surgery, the doors will be locked, please use the buzzer in the lobby and we will bring this to you.


We would encourage as many patients as possible to register to order prescriptions online where they can. We will ask you a number of questions over the phone to establish your identity so that you don’t have to attend to show ID.


Remember, you MUST NOT attend the Surgery if you have a fever, flu like illness, cough or breathlessness, in which case you must self-isolate and use the 111 service if necessary. If you require an isolation note please use the following link. https://111.nhs.uk/isolation-note/


Please be patient we are experiencing a high call demand, but we will answer your call as soon as we can.


These arrangements will be in place until further notice.


 


CORONAVIRUS


If you have a continuous cough OR fever (temperature over 37.8) you MUST NOT COME INTO THE PRACTICE.


 


If you have a continuous cough OR fever (temperature over 37.8) but feel  WELL  you can  just stay at home and self isolate for 7 days you DO NOT need to ring 111 or be tested.


 


 


If you  have A continuous cough OR fever (temperature over 37.8) but feel  UNWELL.   CALL 111  who will assess  and advise you on what to do.


 


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.  


Everyone is being reminded to follow Public Health England advice to:  



  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands. • Avoid close contact with people who are unwell.


You can find the latest information and advice from Public Health England and further information is available on nhs.uk.


When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.


Prescription Changes:- Please note that due to high demands on our service, from Monday 4th November 2019 prescriptions brought in or ordered online on the following days, may require 3 days to process before collection from the surgery.


Day Prescription Received   Guaranteed date ready for collection from Surgery


Fri                                   Wednesday after 4pm


Sat/Sun                            Wednesday after 4pm


Mon                                 Thursday after 4pm


We endeavour to meet our usual 2 day collection on the other weekdays.


Many thanks for your understanding and patience.


NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.


Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 


Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.


 


 


 


 

Practice Charter

“Every member of the Primary Health Care Team in Hackenthorpe is committed to providing a high quality, personal, confidential service, within the National Health Service”.  This service is not only provided to you when you are ill, but our aim is also to keep you healthy. 

Partnership. 

Our Staff are trained to be polite, courteous and helpful at all times.  They will always try to accommodate a Patients needs and requests if at all possible, within the service available.

In return we expect our Patients to treat our staff with respect and courtesy, realising that we are trying to provide a first class service to over 7000 patients so we are not always able to accommodate every individual request. In order to provide this service, we would ask any patient unable to attend an appointment to phone and cancel it in sufficient time to allow the slot to be offered to someone else.

Patients who regularly miss appointments or who verbally abuse any member of our team will be asked to register elsewhere. We operate an “ NHS ZERO TOLERANCE” Policy and physical abuse will be reported to the police. 

Suggestions and Complaints

We try to provide a high quality of care within the Practice, however if you have any complaints or suggestions, please contact the Practice Manager or if you prefer, one of the doctors and we will do our best to address any problems.   Positive suggestions to improve our service are always welcome.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website