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Noticeboard


Breaking news !  


Please note the surgery will be open as normal working days over the Easter weekend of Friday 10th April 2020 and Monday 13th April 2020. 


Thank you for bearing with us during this challenging and unpredictable time. To reduce risk please avoid coming to the surgery unnecessarily, consider only phoning for urgent matters, using online services where possible to free up the phone lines for clinicians trying to conduct telephone consultations



From Friday 27th March 2020, due to the currently ongoing Pandemic, the Practice will be closed between 12.30pm - 1.30pm until further notice. If you need anything urgently during the above times, please telephone the practice on 0114 2488187


Remember, you MUST NOT attend the Surgery if you have a fever, flu like illness, cough or breathlessness, in which case you must self-isolate and use the 111 service if necessary.


Please note online appointment bookings have been temporarily suspended due to the need to triage all patients for Coronavirus prior to arriving in the premises.  


In light of the current COVID pandemic please can we ask that you share with friends and family the information posted on here as it comes directly from the surgery.


Please be patient with us as we try and support the community in the best way.


Appointments: All booked GP appointments have been converted to telephone appointments, and the doctor will telephone you on the day of your appointment from 8.30am. They will discuss the best way forward. Please make sure you have your phone with you at all times so that you do not miss this call.


Annual review appointments for diabetes, COPD and asthma etc with the nurse are also now telephone appointments and they will try to call you at the time of your previously scheduled appointment.


PLEASE ENSURE WE HAVE YOUR UP TO DATE MOBILE PHONE NUMBERS.


For nurse appointments which cannot be done over the phone, ie, smears, bloods, immunisations, blood pressure , coils, depo injections, etc we are asking that you still attend for your scheduled appointment, but if you are experiencing any flu like symptoms please contact us to reschedule your appointment. The doors will be locked but please use the buzzer in the lobby, you will be asked screening questions before we let you in.


Prescription/Collection : We want to limit the number of patients attending the surgery where possible. If you have prescriptions which are awaiting collection please note we can send them to the pharmacy of your choice, but you will need to inform us of this by telephone informing us where you would like them to go. If you still need to collect from surgery, the doors will be locked, please use the buzzer in the lobby and we will bring this to you.


We would encourage as many patients as possible to register to order prescriptions online where they can. We will ask you a number of questions over the phone to establish your identity so that you don’t have to attend to show ID.


Remember, you MUST NOT attend the Surgery if you have a fever, flu like illness, cough or breathlessness, in which case you must self-isolate and use the 111 service if necessary. If you require an isolation note please use the following link. https://111.nhs.uk/isolation-note/


Please be patient we are experiencing a high call demand, but we will answer your call as soon as we can.


These arrangements will be in place until further notice.


 


CORONAVIRUS


If you have a continuous cough OR fever (temperature over 37.8) you MUST NOT COME INTO THE PRACTICE.


 


If you have a continuous cough OR fever (temperature over 37.8) but feel  WELL  you can  just stay at home and self isolate for 7 days you DO NOT need to ring 111 or be tested.


 


 


If you  have A continuous cough OR fever (temperature over 37.8) but feel  UNWELL.   CALL 111  who will assess  and advise you on what to do.


 


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.  


Everyone is being reminded to follow Public Health England advice to:  



  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands. • Avoid close contact with people who are unwell.


You can find the latest information and advice from Public Health England and further information is available on nhs.uk.


When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.


Prescription Changes:- Please note that due to high demands on our service, from Monday 4th November 2019 prescriptions brought in or ordered online on the following days, may require 3 days to process before collection from the surgery.


Day Prescription Received   Guaranteed date ready for collection from Surgery


Fri                                   Wednesday after 4pm


Sat/Sun                            Wednesday after 4pm


Mon                                 Thursday after 4pm


We endeavour to meet our usual 2 day collection on the other weekdays.


Many thanks for your understanding and patience.


NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.


Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 


Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.


 


 


 


 

Our Friends and Family Test Results

HACKENTHORPE MEDICAL CENTRE   FRIENDS AND FAMILY TEST SURVEY RESULTS 

February 2020

NHS England have introduced the Friends and Family Test (FFT) as a feedback tool to support the principle that people who use NHS services should have an opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and, combined with a follow-up question, the FFT should provide a mechanism to highlight both good and poor patient experience. NHS England states that this kind of feedback is vital in transforming NHS services and supporting patient choice.

Thank you to all of those who have provided feedback. So far we received the following responses to our questions:

"How likely are you to recommend us to friends or family if they needed similar care or treatment?"

Extremely likely

1374

Likely

608

Neither likely or unlikely

89

Unlikely

30

Extremely unlikely

18

Don't know

13

 

Feedback from our Patients in February -   "Is there anything you would like to suggest to improve the patient experience at this surgery?"

  • Update the waiting room as it looks dirty - needs repainting.  Light shade needs cleaning

Reply from surgery -The waiting room  was due for renewal and we are pleased to report that this has now been  redecorated.  We shall have a look at the lighting in due course, thank you for bringing it our attendtion

  • More appointment dates

Changes in working procedures have enabled more Duty Doctor appointments to be released

Positive Feedback from patients in February 2020 –   “Is there anything you feel works really well at this surgery?”

  • One patient reports that their current doctor works well
  • Another patient also reports that they find coming to the doctors a good experience.

We thank you for your lovely comments. If you would like to leave further positive feedback for Hackenthorpe Medical Centre then please click on the link below for Care Opinion - What's Your Story

 https://www.careopinion.org.uk/opinions?nacs=C88096

As requested from previous Survey feedback - When parking in the Surgery car park we ask if you could please keep our disabled parking space for Badge Holders only.  Many thanks.



 
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