Noticeboard

******* PLEASE NOTE THE SURGERY WILL BE CLOSED FOR STAFF TRAINING *******

ON THE AFTERNOON OF TUESDAY 9TH MARCH 2021 FROM 1PM TO 6.30PM

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

Fraudulent messages regarding the Covid vaccination

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.

Coronavirus vaccines are only available on the NHS. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

- The NHS will never ask you for your bank account or card details.

- The NHS will never ask you for your PIN or banking password.

- The NHS will never arrive unannounced at your home to administer the vaccine.

- The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Covid Vaccination Programme - We wanted to give you an update on the COVID vaccination programme. 

We have limited information but this is what we know at present.   At this stage, the initial vaccinations for our 6 local GP surgeries will be given from Beighton Health Centre, Queens Road, S20 1BJ. 

We are expecting to receive the first 975 doses of the Pfizer/BioNTech vaccine in early January but the exact date is not yet confirmed. 

The first batch of vaccines will be delivered over about 3 days and during this time some other routine practice activity may be limited so that staff can be free to deliver the vaccine.   More urgent services will of course run as normal.  

The over 80’s are most vulnerable to Covid infection and so a national decision has been made to vaccinate them first.   As soon as we have a confirmed date for the vaccine delivery the over 80s age group will be contacted to be invited for the vaccine.  We ask everyone to be patient and wait to be contacted.  

At the point the vaccine is offered to you personally, we will give up to date information about the details of the particular vaccine, your personal eligibility and risks. The brand of vaccine offered may change over time. The details we know about the vaccine may also change over time. 

The vaccine for some will be exciting and for others daunting. It is certainly logistically challenging and we will try to keep you updated.

 

 

The drive through blood testing service is moving to Building 183 (Former Blood Service site), Longley Lane, Sheffield, S5 7JN from Monday 14th December. The current service running at the Sheffield Arena will end on Thursday 10th December and will re-open at our new location on Monday 14th. The service will be closed at both locations on Friday 11th to Sunday 13th.

How to use the drive through blood taking service The drive through service at Longley Lane will be open Monday to Friday, 8am to 5pm (excluding Bank Holidays) and Saturday, 8.30am to 1pm. For the safety of patients and staff please remain in your vehicle at all times and do not open your door unless instructed to do so. When you attend please ensure your doctor has placed an order on the system or you have a relevant request form. If you do have it please bring your hospital number with you and have this ready for the phlebotomist as this will make it easier to find you on the computer system. Enter the blood testing service from Longley Hall Road. Keep your windows fully up at all times. A steward will call you forward when it is your turn and ask you to wind down your car window 6 inches.

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

#StillHereForYou

 

Here is a message from all GP practices across Sheffield to our patients.

 

We are living through exceptional times, thank you for taking government guidance seriously and social distancing, we know it has been hard.

 

We want to remind you that although we are doing things in a different way, GP services are still open and we are still here for you when you need us.

 

If you have new symptoms, need help managing a long term condition or are worried about a change in your health please contact your GP practice.

 

You aren’t wasting our time, it’s important you see us so we can help you as soon as possible.

 

Your GP and practice nurse can help with a number of conditions and symptoms such as:

  • A new lump or bump or one that has in changed size
  • Passing blood when you urinate or have a bowel movement
  • A change in bowel movements that’s lasted longer than 3 weeks 
  • Swallowing or chewing, or a feeling that something is stuck in your throat
  • Losing or gaining weight without explanation 
  • A new mole or a mole that has changed 
  • Coughing, chest pain and breathlessness that’s lasted for more than 3 weeks 
  • Managing long term conditions
  • Routine vaccinations
  • Contraception and sexual health.

The sooner you get your symptoms checked, the sooner we can start any treatment you may need.  To arrange an appointment, contact us on our usual number. You will be offered a telephone or video consultation with a GP or nurse.  If your GP or nurse thinks you need a face to face appointment, they will arrange one for you. If you need to come into see us, practice staff will be wearing special equipment to protect you and them from coronavirus. We are all taking steps to make sure everyone is as safe as possible when patients have to come in to practice. Please don’t turn up without an appointment.

  • From Friday 27th March 2020, due to the currently ongoing Pandemic, the Practice will be closed between 12.30pm - 1.30pm Mon – Fri until further notice. If you need anything urgently during the above times, please telephone the practice on 0114 2488187
  • Please note online ‘telephone appointment’ bookings are now available. Please be patient with us as we try and support the community in the best way.
  • Annual review appointments for diabetes, COPD and asthma etc with the nurse are also now telephone appointments and they will try to call you at the time of your scheduled appointment.
  • For nurse appointments which cannot be done over the phone, ie, smears, bloods, immunisations, blood pressure , coils, depo injections, etc we are asking that you still attend for your scheduled appointment, but if you are experiencing any flu like symptoms please contact us to reschedule your appointment. The doors will be locked but please use the buzzer in the lobby, you will be asked screening questions before we let you in.
  • We would encourage as many patients as possible to register to order prescriptions online where they can. We will ask you a number of questions over the phone to establish your identity so that you don’t have to attend to show ID.
  • Please be patient we are experiencing a high call demand, but we will answer your call as soon as we can. 
  • PLEASE BE AWARE THAT DUE TO CURRENT CORONAVIRUS REGULATIONS, ACCESS TO TOILET FACILITIES IN THE MEDICAL CENTRE ARE RESTRICTED  If you have a continuous cough OR Loss of sense of taste or smell OR fever (temperature over 37.8) you MUST NOT COME INTO THE PRACTICE.If you have a continuous cough OR Loss of sense of taste or smell OR fever (temperature over 37.8) but feel  WELL  you can  just stay at home and self isolate for 7 days or until your syptoms have settled. You DO NOT need to ring 111. You must not come to the surgery  Please follow Public Health England advice. 
  • Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.  
  • If you  have A continuous cough OR Loss of sense of taste or smell OR fever (temperature over 37.8) but feel  UNWELL.   CALL 111 or use their online service who will assess and advise you on what to do. You must not come to the surgery.

CORONAVIRUS 

  • These arrangements will be in place until further notice.
  • Remember, you MUST NOT attend the Surgery if you have a fever, flu like illness, cough, loss of taste or smell, or breathlessness, in which case you must self-isolate and use the 111 service if necessary. If you require an isolation note please use the following link. https://111.nhs.uk/isolation-note/
  • Prescription/Collection : We want to limit the number of patients attending the surgery where possible. If you have prescriptions which are awaiting collection please note we can send them to the pharmacy of your choice, but you will need to inform us of this by telephone informing us where you would like them to go. If you still need to collect from surgery, the doors will be locked, please use the buzzer in the lobby and we will bring this to you.
  • PLEASE ENSURE WE HAVE YOUR UP TO DATE MOBILE PHONE NUMBERS.
  • Appointments: All GP appointments are now telephone appointments, and the doctor will telephone you on the day of your appointment. They will discuss the best way forward. Please make sure you have your phone with you at all times so that you do not miss this call.
  • In light of the current COVID pandemic please can we ask that you share with friends and family the information posted on here as it comes directly from the surgery.
  • Remember, you MUST NOT attend the Surgery if you have a fever, flu like illness, cough or breathlessness or loss of sense of taste or smell, in which case you must self-isolate and use the 111 service if necessary. You can organise a test on the NHS Website.

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands. • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England and further information is available on nhs.uk.

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

Prescription Changes:- Please note that due to high demands on our service, from Monday 4th November 2019 prescriptions brought in or ordered online on the following days, may require 3 days to process before collection from the surgery.

Day Prescription Received   Guaranteed date ready for collection from Surgery

Fri                                   Wednesday after 4pm

Sat/Sun                            Wednesday after 4pm

Mon                                 Thursday after 4pm

We endeavour to meet our usual 2 day collection on the other weekdays.

Many thanks for your understanding and patience.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

 

 

 

 

Our Friends and Family Test Results

HACKENTHORPE MEDICAL CENTRE   FRIENDS AND FAMILY TEST SURVEY RESULTS 

JANUARY 2020

We have now restarted our Friends & Family Questionnaire please feel free to complete the feedback form if you attend the surgery

NHS England have introduced the Friends and Family Test (FFT) as a feedback tool to support the principle that people who use NHS services should have an opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and, combined with a follow-up question, the FFT should provide a mechanism to highlight both good and poor patient experience. NHS England states that this kind of feedback is vital in transforming NHS services and supporting patient choice.

Thank you to all of those who have provided feedback. So far we received the following responses to our questions:

"Thinking about your recent appointment/contact with the Practice, overall how was your experience of our service?"

Very Good

1379

Good

608

Neither Good or Poor

90

Poor

31

Very poor

19

Don't know

13

Please can you tell us why you gave your answer?

Comments left January 2021

  • Sadly you can never get through on the phone.  You always end up having to come to the intercom: Reply from the surgery - As we offer telephone triage appointments the phones lines are very busy and we endeavour to answer the phone as quickly as possible. we are very sorry that you were unable to get through.
  • From the 1st phone contact I was dealt with very quickly
  • I needed to see a doctor strait away as it was very important and serious. If it is urgent to see a doctor you should be seen the same day:
  • Reply from the surgery - We still have on the day urgent appointments that patient will be booked into if the clinician who triages your call thinks it is necessary.
  • I am always satisfied 

 

Comments left for November 2020

  • Patient happy with our Telephone consultation triage and left this lovely reply: Having discussed my symptoms over the phone, I was then given an appointment within 1 hour - thank you & PS Stay Safe

Previous comments from March  2020 - A set of weighing scales near the blood pressure machine

Reply from surgery -We will purchase a set of scales and place them near the blood pressure machine in the waiting room.

Please tell us about anything that we could have done better?

  • Previous comments from March  2020 - The GP Practice works excellent and keep up the good work
  • Previous comments from March  2020  - Well done to all the Doctors and Staff
  • Previous comments from March  2020  - Nothing to improve as everything works well

We thank you for your lovely comments. If you would like to leave further positive feedback for Hackenthorpe Medical Centre then please click on the link below for Care Opinion - What's Your Story

 https://www.careopinion.org.uk/opinions?nacs=C88096

As requested from previous Survey feedback - When parking in the Surgery car park we ask if you could please keep our disabled parking space for Badge Holders only.  Many thanks.



 
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