Noticeboard

COVID-19 precautions will remain in all hospitals, GP practices and other healthcare sites 19 July

Patients, visitors and staff will be required to continue wearing masks, gel their hands and adhere to social distancing while in any of South Yorkshire and Bassetlaw’s hospitals, GP surgeries, community health centres and other health locations despite the lifting of national restrictions on Monday 19 July.

The guidance is in line with national infection prevention control guidance set out by Public Health England on 15 July stating that mask-wearing should continue in health and care settings beyond the 19 July.

As of Monday 19 July, patients, visitors, healthcare staff will need to:

  •       Continue to wear a mask. Masks will be freely available at all sites in case anyone does not have one with them.
  •                    Continue to wash/gel hands regularly especially on entry and exit.
  •        Keep a distance from other people at all times unless it is part of the care being given
  •        Not attend if they have any Covid-19 symptoms or have been asked to self isolate by NHS  Track and Trace.

Masks will be freely available at our hospitals, GP centres and community venues and so please do feel free to approach a member of staff if you forget to bring one along. We will continue to monitor the situation and national guidance in the coming weeks and make changes where it is safe and appropriate to do so. In the meantime please check the website and social media of local hospitals and other healthcare organisations to check the current restrictions in place including visiting arrangements and coming for appointments.

Please note that the surgery will be closed for staff training from 12.30 on the following dates. We will reopen as normal the following day.

Tuesday 28th September 2021.

Wednesday 20th October 2021.

Wednesday 17th November 2021.

When the Practice is closed-   If you require medical assistance urgently please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  •        the NHS Appwhich you can download from app stores 
  •        the NHS website
  •         119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

Welcome to Hackenthorpe Medical Centre

Hackenthorpe Medical CentreAt Hackenthorpe surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.


We are still here for you


Self Care

Please visit and browse our self care fact sheets, you never know when they will come in handy!

http://www.selfcareforum.org/fact-sheets/


www.sheffield.gov.uk/universalcredit 

The number of Universal Credit claimants has risen dramatically in the city. As the Job Retention Scheme comes to an end, and many people are made redundant, there is expected to be a second large spike in UC applications. This is likely to cause issues for households whose UC income falls significantly short of their expenditure. Citizens Advice expect a 30% increase in demand for their services as lockdown eases more.


Hackenthorpe Medical Centre would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is a new online service where you can:

  •         Access advice
  •         Book appointments online
  •         Request Repeat Prescriptions
  •         Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/hackenthorpemedicalcentre/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker). 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

PATIENT PARTICIPATION GROUP

We would also like to personally invite you to our Patient Participation Group if you feel you can spare some of your time, please see below for details.

 

The Doctors at the Practice would like to invite you to join our Patient Participation Group.

 

The reason why we have our Patient Participation Group is to encourage our patients to give their views on the services we provide, in order that we can strive to make improvements.  The feedback received at these meetings will be presented to the Partners in the Practice for discussion.

 

We generally meet around every 3 months on a Tuesday evening @ 6.00pm and the meetings can last up to 1 to 1 and a half hours. 

 

So if you can spare some time and would like to join our friendly group please contact the Medical Centre or you can email  paulinepollard@nhs.net for further information.

 

Every one is welcome at any age

 

Please note ; We are not able to address personal complaints in this forum.


Access to Medical Records

Click here to access your medical record online

Call Recording

Calls to and from the surgery are recorded and processed in accordance with  the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.  The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties
  • Help improve Practice performance and best practice
  • Help protect Practice staff from abusive or nuisance calls
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or its clinicians
  • A call recording may also be used as evidence in the event that an employee's telephone conduct is deemed unacceptable.  In this situation the recording will be made available to the employee's manager, to be investigated as per the Practice Disciplinary Policy.

(Site updated 16/09/2021)
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