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Noticeboard

Breaking News !!!

Flu Clinic – Saturday 12th October 2019 - 9am until 10.30am.

We are texting our patients advising of the time to attend.  Do we have your up to date mobile telephone number.  If you do not use a mobile phone please drop in if you are eligible. 

Please could I ask that all patients who are due a flu vaccine this year, support their GP Practice. Our clinicians have updates each year; know how to deal with you in an anaphylactic emergency; we have infection control audits each year to ensure our premises are fit for purpose. If you choose to go elsewhere for your flu vaccine, then GPs could be left with fridges full of vaccines that they have already ordered and paid for and that is a big waste of money, not only for the GPs but for the NHS as a whole.

Practice Staff Training Date - Practice Closed on Tuesday 8.10.19 and 5.11.19 from 1.00pm until 6.30pm.  If you have an appointment booked please press the intercom on your arrival.  If you require medical assistance urgently during this time please ring the normal surgery number 0114 2488187 and you will be put through to the out of hours service, or alternatively call 111.

 

NHS App – now available. Gives you access to online symptom checker (NHS Website A-Z) and also access to your practices online services which you already use. Download the NHS app from your App Store. Visit https://www.nhs.uk/apps-library/nhs-app/ to find out more. have infection control audits each year to make sure our premises are fit for purpose. If you choose to go elsewhere for your flu vaccine, then GPs could be left with fridges full of vaccines that they have already ordered and paid for and that is a big waste of money not only for the GPs but for the NHS as a whole. Please support your GPs in this years flu campaign. Thank you x have infection control audits each year to make sure our premises are fit for purpose. If you choose to go elsewhere for your flu vaccine, then GPs could be left with fridges full of vaccines that they have already ordered and paid for and that is a big waste of money not only for the GPs but for the NHS as a whole. Please support your GPs in this years flu campaign. Thank you x

Online Services - To be able to make and cancel appointments online, and request repeat medication online, please bring your ID to reception to obtain your password and instructions.  If we know you well we may be able to vouch for your identity, and register you without ID. 

Can't get a convenient appointment: We may have appointments available at our hubs on evenings and weekends, please contact Reception.

 

Practice Charter

“Every member of the Primary Health Care Team in Hackenthorpe is committed to providing a high quality, personal, confidential service, within the National Health Service”.  This service is not only provided to you when you are ill, but our aim is also to keep you healthy. 

Partnership. 

Our Staff are trained to be polite, courteous and helpful at all times.  They will always try to accommodate a Patients needs and requests if at all possible, within the service available.

In return we expect our Patients to treat our staff with respect and courtesy, realising that we are trying to provide a first class service to over 7000 patients so we are not always able to accommodate every individual request. In order to provide this service, we would ask any patient unable to attend an appointment to phone and cancel it in sufficient time to allow the slot to be offered to someone else.

Patients who regularly miss appointments or who verbally abuse any member of our team will be asked to register elsewhere. We operate an “ NHS ZERO TOLERANCE” Policy and physical abuse will be reported to the police. 

Suggestions and Complaints

We try to provide a high quality of care within the Practice, however if you have any complaints or suggestions, please contact the Practice Manager or if you prefer, one of the doctors and we will do our best to address any problems.   Positive suggestions to improve our service are always welcome.

 
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