This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Breaking News !!!

***** Flu Vaccines are now available.  Please contact Reception for an appointment ******

When the surgery is closed if you need medical attention please telephone the surgery and this will then connect you to the Out of Hours service. Alternatively telephone 111 Service or attend the Walk-in-Centre on Broad Lane Sheffield. In an emergency dial 999.

Care Navigation Commencing January 2018

Our Receptionists are here to help you get to the right service. Please don’t be offended if they ask what the problem is when you call to make an appointment.   The receptionist might suggest other professionals that could help you better such as :-

Opticians, Pharmacist, Nurse, Family Services, Support Groups.

Staff Feedback –* Congratulations!*

Recent feedback from our patients has shown an overwhelming appreciation for our staff.  Helpful, pleasant, listens, friendly, professional are just some of the descriptions fed back. We do value and care about our staff and are really pleased that they have earned this appreciation from our patients.

Well Done Everyone!

 

Practice Charter

“Every member of the Primary Health Care Team in Hackenthorpe is committed to providing a high quality, personal, confidential service, within the National Health Service”.  This service is not only provided to you when you are ill, but our aim is also to keep you healthy. 

Partnership. 

Our Staff are trained to be polite, courteous and helpful at all times.  They will always try to accommodate a Patients needs and requests if at all possible, within the service available.

In return we expect our Patients to treat our staff with respect and courtesy, realising that we are trying to provide a first class service to over 7000 patients so we are not always able to accommodate every individual request. In order to provide this service, we would ask any patient unable to attend an appointment to phone and cancel it in sufficient time to allow the slot to be offered to someone else.

Patients who regularly miss appointments or who verbally abuse any member of our team will be asked to register elsewhere. We operate an “ NHS ZERO TOLERANCE” Policy and physical abuse will be reported to the police. 

Suggestions and Complaints

We try to provide a high quality of care within the Practice, however if you have any complaints or suggestions, please contact the Practice Manager or if you prefer, one of the doctors and we will do our best to address any problems.   Positive suggestions to improve our service are always welcome.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website